Medallia Agent Connect Outage History

Medallia Agent Connect is up right now

Medallia Agent Connect had 4 outages in the last 2 years totaling 34h 7m of downtime — averaging 0.2 incidents per month.

There were 4 Medallia Agent Connect outages since November 21, 2024 totaling 34h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.stellaconnect.net

Notice January 9, 2026

Support Chat is Unavailable

Detected by Pingoru
Jan 09, 2026, 08:32 PM UTC
Resolved
Jan 09, 2026, 09:40 PM UTC
Duration
1h 7m
Timeline · 3 updates
  1. identified Jan 09, 2026, 08:32 PM UTC

    We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.

  2. monitoring Jan 09, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring for the results for full recovery. Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.

  3. resolved Jan 09, 2026, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Elevated error rates

Detected by Pingoru
Nov 10, 2025, 02:47 PM UTC
Resolved
Nov 10, 2025, 07:35 PM UTC
Duration
4h 47m
Affected: Web application
Timeline · 2 updates
  1. monitoring Nov 10, 2025, 02:47 PM UTC

    The application was experiencing elevated error rates in the time lapse of 11:56 to 12:52 UTC (and 12:30 to 12:52 UTC for EU customers). Our team is investigating and this has been mitigated. The team will provide further updates once these are available.

  2. resolved Nov 10, 2025, 07:35 PM UTC

    Earlier today, several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame. This incident has been resolved.

Read the full incident report →

Notice November 5, 2025

Agent Connect Service Degradation Notification

Detected by Pingoru
Nov 05, 2025, 06:58 PM UTC
Resolved
Nov 06, 2025, 03:32 AM UTC
Duration
8h 34m
Timeline · 3 updates
  1. investigating Nov 05, 2025, 06:58 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. monitoring Nov 05, 2025, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 03:32 AM UTC

    Our Engineering team have verified that the issue has been resolved.

Read the full incident report →

Major January 9, 2025

Survey requests that include custom properties delayed

Detected by Pingoru
Jan 09, 2025, 09:29 PM UTC
Resolved
Jan 10, 2025, 05:07 PM UTC
Duration
19h 37m
Affected: Web application
Timeline · 4 updates
  1. identified Jan 09, 2025, 09:29 PM UTC

    We have identified an issue which is impacting survey requests which include custom property fields. We are working on implementing a fix after which all survey requests will be delivered. No data loss is expected.

  2. identified Jan 09, 2025, 11:21 PM UTC

    We are continuing to work on a fix for this issue. We estimate the fix will take several hours to complete.

  3. monitoring Jan 10, 2025, 06:48 AM UTC

    A fix has been implemented. Surveys with custom properties that failed during this period will be reprocessed. We will post an update when reprocessing is complete.

  4. resolved Jan 10, 2025, 05:07 PM UTC

    This incident has been resolved. Survey requests that contained custom properties from the affected period will be redelivered today.

Read the full incident report →