Medallia Agent Connect incident
Stella Connect Service Degradation Notification
Resolved after 1 hour 29 minutes, on December 17, 2020.
We believe the issue was related to a spike in requests, and we are looking to shore up our system to handle such a spike in the future. The current incident is resolved, and the impact was minimal. Please let the Support team know if you are experiencing any related issues.
Update timeline
- investigating Dec 17, 2020, 04:57 PM UTC
We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.
- investigating Dec 17, 2020, 05:15 PM UTC
We are continuing to investigate the issue. The errors have subsided and we are not seeing any signs of data loss or issues sending surveys. We will update when we have more information on what occurred, but all should be functioning as expected in the meantime!
- resolved Dec 17, 2020, 06:26 PM UTC
We believe the issue was related to a spike in requests, and we are looking to shore up our system to handle such a spike in the future. The current incident is resolved, and the impact was minimal. Please let the Support team know if you are experiencing any related issues.
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