Medallia Agent Connect incident

Stella Connect Service Degradation Notification

Resolved after 50 minutes, on April 27, 2021.

resolved Apr 27, 2021, 03:06 PM UTC

An outage occurred starting at around 10:12 AM EST. As of 10:53 AM EST, systems have begun returning to normal. Feedback requests are sending, and responses are being collected. We will release a full impact assessment update here as soon as possible. Thank you for your patience!

Started
Apr 27, 2021, 02:15 PM UTC
Resolved
Apr 27, 2021, 03:06 PM UTC
Duration
50m
Detected by Pingoru
Apr 27, 2021, 02:15 PM UTC

Update timeline

  1. investigating Apr 27, 2021, 02:15 PM UTC

    We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.

  2. resolved Apr 27, 2021, 03:06 PM UTC

    An outage occurred starting at around 10:12 AM EST. As of 10:53 AM EST, systems have begun returning to normal. Feedback requests are sending, and responses are being collected. We will release a full impact assessment update here as soon as possible. Thank you for your patience!

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