Resolved after 58 days 22 hours, on July 6, 2021.
A fix has been implemented for the data discrepancy involving Response Rate metrics where calculations included archived and suppressed surveys. We are still monitoring for any additional discrepancies.
Update timeline
- identified Jul 06, 2021, 08:35 PM UTC
Our team has identified an issue causing calculation of Response Rate metrics to include discrepancies - calculations are currently including archived and suppressed surveys. We are working diligently on a fix and will provide updates here as soon as possible!
- monitoring Jul 08, 2021, 09:05 PM UTC
A fix has been implemented for the data discrepancy involving Response Rate metrics where calculations included archived and suppressed surveys. We are still monitoring for any additional discrepancies.
- resolved Sep 03, 2021, 06:47 PM UTC
This incident has been resolved.
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