Medallia Agent Connect incident
Issues with API Impacting Survey Requests and Survey Responses
Resolved after 20 minutes, on October 21, 2021.
This has been resolved. The timeline for the issue was approximately 3:40pm ET - 5:35pm ET. Please reach out to Support with any concerns.
Update timeline
- monitoring Oct 21, 2021, 09:15 PM UTC
The timeline for the errors began approximately 3:40pm ET. We experienced a data return API error on Stella Connect. This caused an error for any requests that contained an answer with an "N/A" option. We are working diligently on a fix and will provide updates here as soon as possible!
- resolved Oct 21, 2021, 09:36 PM UTC
This has been resolved. The timeline for the issue was approximately 3:40pm ET - 5:35pm ET. Please reach out to Support with any concerns.
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