Medallia Agent Connect incident

Stella Connect Service Degradation Notification

Resolved after 23 minutes, on December 16, 2022.

investigating Dec 16, 2022, 07:16 PM UTC

We had previously experienced intermittent errors for a 5 minute period during a deployment. This may have caused error alerts in the Agent Connect application. We have mitigated the issue and customers should no longer be seeing alerts.

Started
Dec 16, 2022, 07:16 PM UTC
Resolved
Dec 16, 2022, 07:40 PM UTC
Duration
23m
Detected by Pingoru
Dec 16, 2022, 07:16 PM UTC

Update timeline

  1. investigating Dec 16, 2022, 07:16 PM UTC

    We had previously experienced intermittent errors for a 5 minute period during a deployment. This may have caused error alerts in the Agent Connect application. We have mitigated the issue and customers should no longer be seeing alerts.

  2. resolved Dec 16, 2022, 07:40 PM UTC

    This incident has been resolved.

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