Medallia Agent Connect incident
Stella Connect Service Degradation Notification
Resolved after 1 hour 30 minutes, on December 22, 2022.
From approximately 4:35pm to 5:00pm UTC the Agent Connect API app was unavailable. This impacted features like exports, webhooks, and engagement emails. This was caused by an outage in our background queuing service. During this time, survey requests and survey responses were not processed and cannot be recovered. We apologize for the inconvenience this has caused.
Update timeline
- investigating Dec 22, 2022, 04:34 PM UTC
We are currently experiencing a service degradation on Stella Connect. We are aware of the incident and will provide an update within the hour.
- monitoring Dec 22, 2022, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2022, 06:05 PM UTC
From approximately 4:35pm to 5:00pm UTC the Agent Connect API app was unavailable. This impacted features like exports, webhooks, and engagement emails. This was caused by an outage in our background queuing service. During this time, survey requests and survey responses were not processed and cannot be recovered. We apologize for the inconvenience this has caused.
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