Medallia Agent Connect incident

Agent Connect Service Degradation Notification

Resolved after 3 hours 39 minutes, affecting Web application, on November 22, 2024.

monitoring Nov 22, 2024, 05:27 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 22, 2024, 03:29 PM UTC
Resolved
Nov 22, 2024, 07:09 PM UTC
Duration
3h 39m
Detected by Pingoru
Nov 22, 2024, 03:29 PM UTC

Affected components

Web application

Update timeline

  1. investigating Nov 22, 2024, 03:29 PM UTC

    The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.

  2. investigating Nov 22, 2024, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2024, 03:42 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 22, 2024, 05:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 22, 2024, 07:09 PM UTC

    This incident has been resolved.

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