Medallia Agent Connect incident
Agent Connect Service Degradation Notification
Resolved after 1 hour 17 minutes, affecting Web application, on June 27, 2025.
Several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame.
Affected components
Update timeline
- investigating Jun 27, 2025, 12:01 PM UTC
The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
- monitoring Jun 27, 2025, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2025, 01:19 PM UTC
Several users of the web app were presented with an error page during the impacted time frame impacting requests to the whole web application. Requests to API and the ability to answer surveys were not impacted. No data was lost during the incident time frame.
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