Medallia Agent Connect incident
Agent Connect Service Degradation Notification
Resolved after 5 hours 16 minutes, affecting Web application, on July 29, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 29, 2025, 04:11 PM UTC
The application is currently experiencing elevated error rates. Our team is investigating and will provide updates as available.
- identified Jul 29, 2025, 05:20 PM UTC
We have identified an issue with one of our web application components. This is causing users of the web application to experience elevated error rates. Survey requests and responses are not impacted at this time. We are continuing to investigate the cause of this issue and will continue to provide updates as they are available.
- monitoring Jul 29, 2025, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2025, 09:27 PM UTC
This incident has been resolved.
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