Maxio experienced a minor incident on November 28, 2023 affecting Data Exports, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2023, 10:52 PM UTC
We are currently investigating a problem causing CSV data exports to fail within the Advanced Billing platform.
- identified Nov 28, 2023, 11:32 PM UTC
We have identified the underlying cause of this problem and are implementing a solution.
- monitoring Nov 28, 2023, 11:34 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Nov 28, 2023, 11:46 PM UTC
This incident has been resolved and CSV data exports are now functioning correctly. After further review, our engineers determined that in addition to affecting CSV Data exports, the underlying problem caused a partial degradation affecting webhooks and API calls. Between roughly 02:49 PM CDT and 05:34 PM CDT this degradation may have caused some webhooks to fail, as well as some API calls. Any webhooks that failed were automatically retried by our system, but any API calls that failed during this timeframe will need to be retried.