Advanced Billing - Period of Processing Degradation

Update timeline

1. resolved Apr 11, 2024, 10:33 PM UTC

   On April 1, 2024, the Advanced Billing system encountered a period of degradation that affected a subset of subscriptions attempting to process during these periods of time. This period was caused by server connectivity problems, with the main result being that subscriptions encountered processing errors. These errors halt the processing of the subscription in order for our team to manually review and ensure the renewal is handled correctly when the processing error is cleared. The window of these degradation period is below for reference: - 04/01/2024 2:01 PM -0500 - 04/01/2024 2:06 PM -0500 We are happy to report that following this period of system degradation, the Advanced Billing system is fully operational. Our engineers are actively working to remediate any processing errors that occurred for subscriptions as a result of these incidents. Once the processing errors are cleared, the subscriptions will resume processing as normal and bill for their renewal. No action is necessary to resolve these errors on your end unless our Sr. Product Support Consultant team reaches out directly. Should you have any questions or concerns, please contact our Support Team for assistance.