Maxio experienced a major incident on April 25, 2024 affecting Main Application and Main Application, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2024, 07:14 PM UTC
We are investigating cases of icons not displaying within the application. This appears to be due to our third-party icon provider experiencing issues on their end. We will provide another update as soon as possible.
- investigating Apr 25, 2024, 07:29 PM UTC
We are continuing to investigate this issue. Some user actions within the UI are considerably hampered by the icons missing. Automated processes and API requests are fully operational and unaffected.
- identified Apr 25, 2024, 07:55 PM UTC
We have confirmed that this matter is due to our third-party icon provider experiencing issues on their end, and that they are currently working on a resolution.
- monitoring Apr 25, 2024, 08:47 PM UTC
Icons appear to be displaying again. We are currently monitoring to ensure everything is displaying correctly.
- resolved Apr 25, 2024, 09:03 PM UTC
This incident has been resolved.