Maxio incident

Public Signup Page Regression Resulting in Failed Signups

Minor Resolved View vendor source →

Maxio experienced a minor incident on August 20, 2024 affecting Maxio Hosted Pages, lasting 12h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 05:10 AM UTC
Resolved
Aug 20, 2024, 05:48 PM UTC
Duration
12h 38m
Detected by Pingoru
Aug 20, 2024, 05:10 AM UTC

Affected components

Maxio Hosted Pages

Update timeline

  1. identified Aug 20, 2024, 05:37 PM UTC

    We are investigating a regression in the Classic (v1) Public Page Layouts introduced by a recent release. This regression is preventing signups from succeeding for Public Signup Pages using the Classic (v1) Layout, as well as card storage/updates via Self-Service Pages as it uses the Classic (v1) Layout. We currently are working to roll back the release that introduced this regression.

  2. monitoring Aug 20, 2024, 05:38 PM UTC

    We have reverted the release that introduced the regression and are monitoring results.

  3. monitoring Aug 20, 2024, 05:38 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 20, 2024, 05:48 PM UTC

    This incident has been resolved. Public Signup pages are now fully functional.