Maxio incident

Unviewable invoices retrieved from the API or accessed via the Billing Portal.

Minor Resolved View vendor source →

Maxio experienced a minor incident on December 1, 2024 affecting Billing Portal and API, lasting 8h. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2024, 02:50 PM UTC
Resolved
Dec 01, 2024, 10:50 PM UTC
Duration
8h
Detected by Pingoru
Dec 01, 2024, 02:50 PM UTC

Affected components

Billing PortalAPI

Update timeline

  1. identified Dec 01, 2024, 04:08 PM UTC

    The issue has been identified and it is being fixed.

  2. monitoring Dec 01, 2024, 09:24 PM UTC

    As of 16:40 UTC, invoice display functionality has been restored, and the root cause has been resolved. We are actively monitoring the situation and working to ensure that all invoices affected by this issue are viewable.

  3. resolved Dec 01, 2024, 11:27 PM UTC

    This incident has been resolved.