Maxio incident

Subscription Next Billing Date Error in UI for Some Subscriptions

Minor Resolved View vendor source →

Maxio experienced a minor incident on May 13, 2025 affecting Main Application, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 03:38 PM UTC
Resolved
May 13, 2025, 03:56 PM UTC
Duration
17m
Detected by Pingoru
May 13, 2025, 03:38 PM UTC

Affected components

Main Application

Update timeline

  1. investigating May 13, 2025, 03:38 PM UTC

    We are currently investigating an error for the Next Billing date that is occurring for some Advanced Billing subscriptions in the UI. This error also prevents Proforma Previews from being generated for impacted subscriptions.

  2. monitoring May 13, 2025, 03:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2025, 03:56 PM UTC

    This incident has been resolved.