Maxio experienced a major incident on July 16, 2025 affecting Billing Portal, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Billing Portal
Update timeline
- monitoring Jul 16, 2025, 04:22 PM UTC
Between 11:24 to 11:40 Eastern (specific times dependent on DNS caching and propagation delays) billingportal.com was not reachable. This was due to an unexpected side-effect of planned DNS maintenance. Our team is currently monitoring as DNS caching and propagation delays may cause the portal to be temporarily unreachable for some customers.
- monitoring Jul 16, 2025, 05:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2025, 07:30 PM UTC
This incident has been resolved.