Maxio experienced a minor incident on August 14, 2025 affecting Main Application, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Main Application
Update timeline
- identified Aug 14, 2025, 05:06 PM UTC
Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.
- identified Aug 14, 2025, 06:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 14, 2025, 07:09 PM UTC
We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution.
- resolved Aug 14, 2025, 08:19 PM UTC
A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well.