Matillion incident

Login Issues with Matillion Hub

Major Resolved View vendor source →

Matillion experienced a major incident on October 20, 2025 affecting Hub, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:13 AM UTC
Resolved
Oct 20, 2025, 12:31 PM UTC
Duration
2h 17m
Detected by Pingoru
Oct 20, 2025, 10:13 AM UTC

Affected components

Hub

Update timeline

  1. monitoring Oct 20, 2025, 10:13 AM UTC

    Starting from approximately 08:00 BST, some customers may experience errors or been unable to log in to the Matillion Hub. We are investigating this and partial service has been restored currently

  2. monitoring Oct 20, 2025, 11:01 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 11:15 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 12:03 PM UTC

    We are continue to monitor for any further issues.

  5. resolved Oct 20, 2025, 12:31 PM UTC

    This incident is now resolved