Maropost incident

Intermittent Slowness - Control Panel and Web Store

Minor Resolved View vendor source →

Maropost experienced a minor incident on October 26, 2024 affecting Merchant Store Fronts and Control Panel, lasting 22h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2024, 03:28 AM UTC
Resolved
Oct 27, 2024, 01:40 AM UTC
Duration
22h 11m
Detected by Pingoru
Oct 26, 2024, 03:28 AM UTC

Affected components

Merchant Store FrontsControl Panel

Update timeline

  1. investigating Oct 26, 2024, 03:28 AM UTC

    Our Development Team is actively investigating reports of intermittent slowness affecting the control panel and website for some merchants, as well as occasional login issues. We're working to resolve this as quickly as possible and appreciate your patience during this time.

  2. identified Oct 26, 2024, 05:06 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels.

  3. monitoring Oct 26, 2024, 06:17 AM UTC

    Services are returning back to normal. We are continuing to monitor the situation.

  4. resolved Oct 27, 2024, 01:40 AM UTC

    Our team will continue to monitor the situation closely.