Maropost experienced a major incident on July 9, 2024 affecting Batch Processing, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 10:14 PM UTC
Our developers are currently investigating an issue with automated batch processes not running. While our team investigates, we recommend running any time-critical processes, such as eBay order downloads, accounting integration tasks, and scheduled import/export feeds, manually.
- identified Jul 09, 2024, 11:52 PM UTC
We have identified the issue, our Development Team is working to resolve the issue as soon as possible.
- monitoring Jul 10, 2024, 12:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2024, 02:40 AM UTC
The issue has been resolved, and all services are now operating normally. Please be aware that there may still be a backlog of processes pending in the queue, which may take some time to complete. If you have any concerns or require further assistance, please contact our support team at [email protected].