Maropost experienced a major incident on October 21, 2024 affecting Merchant Store Fronts and Control Panel and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 02:40 AM UTC
We're currently investigating reports of slow performance on websites, control panels, and instances where users are experiencing login issues. Our team is actively looking into the matter.
- identified Oct 21, 2024, 03:31 AM UTC
We have identified the issue, our Development Team is working to resolve the issue as soon as possible.
- monitoring Oct 21, 2024, 04:50 AM UTC
We are receiving reports that services are returning to normal. However, please note that during propagation, some sites may still appear unavailable, and this could continue for a few hours. We will continue to monitor the situation closely.
- resolved Oct 21, 2024, 05:51 AM UTC
The issue has been resolved and services are operating as normal. We are continuing to monitor the situation.
- postmortem Oct 22, 2024, 02:51 AM UTC
**Priority:** P1 \(High\) **Affected Services:** All Services **Incident Duration:** 3 hours **Start and End Dates:** 11:30 AM AEST, 21st October 2024 – 2:16 PM AEST, 21st October 2024 **Executive Summary** On 21st October 2024, an issue with the domain service for [neto.com.au](http://neto.com.au) resulted in merchants being unable to access their websites and cPanel accounts. We understand the impact this had on your business, and our team responded immediately to investigate and resolve the problem. The issue was resolved within 3 hours, and all services have since returned to normal. Moving forward, we are working closely with our domain provider to ensure that future incidents of this nature are prevented. We appreciate your patience and understanding as we addressed the situation.