Maropost incident
Failed API Responses - Returning 503 Service Unavailable
Maropost experienced a major incident on October 24, 2024 affecting Point Of Sale Registers and Connect Modules and 1 more component, lasting 8h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2024, 09:29 PM UTC
We are investigating an issue causing our API services to return a "503 Service Unavailable" response.
- investigating Oct 24, 2024, 11:33 PM UTC
We are continuing to investigate an issue causing our API services to return a "503 Service Unavailable" response. Please continue to refresh the page or subscribe for updates
- monitoring Oct 24, 2024, 11:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 25, 2024, 05:50 AM UTC
The issue has been resolved. As this affected API integrations, including sales channels, any orders downloaded from marketplaces that failed to sync to Maropost during the downtime will be republished. Product and stock synchronisations have also resumed normal operation.