Maropost incident
Intermittent Slowness - Control Panel and Web Store
Maropost experienced a minor incident on October 25, 2024 affecting Merchant Store Fronts and Control Panel, lasting 16h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2024, 04:47 AM UTC
Our Development Team is currently investigating reports of intermittent slowness affecting the control panel and website for some merchants. We are working to resolve the issue as quickly as possible and appreciate your patience.
- identified Oct 25, 2024, 05:43 AM UTC
Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels.
- monitoring Oct 25, 2024, 06:42 AM UTC
Services are returning back to normal. We are continuing to monitor the situation.
- investigating Oct 25, 2024, 07:06 AM UTC
Our Development Team is currently investigating reports of the "We will be back shortly" error affecting the control panel access for some merchants.
- monitoring Oct 25, 2024, 07:18 AM UTC
Services are returning back to normal. We are continuing to monitor the situation.
- resolved Oct 25, 2024, 09:23 PM UTC
All services are running normally.