Maropost incident

Intermittent Slowness - Control Panel and Web Store

Minor Resolved View vendor source →

Maropost experienced a minor incident on October 31, 2024 affecting Merchant Store Fronts and Control Panel, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 10:42 PM UTC
Resolved
Nov 01, 2024, 12:30 AM UTC
Duration
1h 47m
Detected by Pingoru
Oct 31, 2024, 10:42 PM UTC

Affected components

Merchant Store FrontsControl Panel

Update timeline

  1. investigating Oct 31, 2024, 10:42 PM UTC

    We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness. Our Development Team are investigating now.

  2. identified Oct 31, 2024, 10:46 PM UTC

    We have identified the issue, and our Development Team is actively working on a fix.

  3. monitoring Nov 01, 2024, 12:02 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.

  4. resolved Nov 01, 2024, 12:30 AM UTC

    The issue has been resolved and services are operating as normal. We are continuing to monitor the situation.