Maropost incident

Intermittent Slowness - Control Panel and Web Store

Minor Resolved View vendor source →

Maropost experienced a minor incident on November 10, 2024 affecting Merchant Store Fronts and Control Panel, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2024, 11:22 PM UTC
Resolved
Nov 11, 2024, 02:46 AM UTC
Duration
3h 23m
Detected by Pingoru
Nov 10, 2024, 11:22 PM UTC

Affected components

Merchant Store FrontsControl Panel

Update timeline

  1. investigating Nov 10, 2024, 11:22 PM UTC

    We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness. Our Development Team are investigating now.

  2. identified Nov 10, 2024, 11:44 PM UTC

    We have identified the issue, and our Development Team is actively working on a fix.

  3. monitoring Nov 11, 2024, 12:00 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.

  4. resolved Nov 11, 2024, 02:46 AM UTC

    The issue has been resolved and services are operating as normal. We are continuing to monitor the situation.