Maropost incident

Intermittent Slowness and Degraded Performance - Control Panel and Web Store

Minor Resolved View vendor source →

Maropost experienced a minor incident on December 3, 2024 affecting Merchant Store Fronts and Control Panel, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 10:52 PM UTC
Resolved
Dec 04, 2024, 02:41 AM UTC
Duration
3h 48m
Detected by Pingoru
Dec 03, 2024, 10:52 PM UTC

Affected components

Merchant Store FrontsControl Panel

Update timeline

  1. investigating Dec 03, 2024, 10:52 PM UTC

    We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness and displaying a message, "We'll be back online shortly". Our Development Team are investigating now.

  2. identified Dec 04, 2024, 12:22 AM UTC

    We have identified the issue, and our Development Team is actively working on a fix.

  3. monitoring Dec 04, 2024, 12:45 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.

  4. resolved Dec 04, 2024, 02:41 AM UTC

    The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.