Maropost incident

Intermittent Slowness - Control Panel and Web Store

Minor Resolved View vendor source →

Maropost experienced a minor incident on December 18, 2024 affecting Merchant Store Fronts and Control Panel, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 01:13 AM UTC
Resolved
Dec 18, 2024, 02:42 AM UTC
Duration
1h 28m
Detected by Pingoru
Dec 18, 2024, 01:13 AM UTC

Affected components

Merchant Store FrontsControl Panel

Update timeline

  1. investigating Dec 18, 2024, 01:13 AM UTC

    We have received reports of intermittent slowness affecting the control panel and website for some merchants, leading to timeout errors. Our Development Team is actively investigating the issue.

  2. identified Dec 18, 2024, 01:15 AM UTC

    We have identified the issue, and our Development Team is actively working on a fix.

  3. monitoring Dec 18, 2024, 01:33 AM UTC

    Services are returning back to normal. We are continuing to monitor the situation.

  4. resolved Dec 18, 2024, 02:42 AM UTC

    The issue has been resolved and services are operating as normal.