Maropost experienced a major incident on March 26, 2025 affecting Merchant Store Fronts and Control Panel, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Store FrontsControl Panel
Update timeline
- investigating Mar 26, 2025, 01:21 AM UTC
We have received reports of "We will be back shortly" messages affecting the control panel and website for some merchants. Our Development Team is actively investigating the issue.
- investigating Mar 26, 2025, 01:59 AM UTC
We are continuing to investigate issues related to sales order and inventory pages in the control panel not loading correctly.
- monitoring Mar 26, 2025, 04:40 AM UTC
Services have returned to normal, and we are actively monitoring the situation. However, we are continuing to investigate an issue affecting SFTP access for some users.
- resolved Mar 26, 2025, 05:53 AM UTC
All services are now running normally. We will continue to monitor the situation.