This is an example incident

Update timeline

1. investigating Jan 29, 2019, 07:32 PM UTC

   When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

2. identified Jan 29, 2019, 07:32 PM UTC

   As you continue to work through the incident, update your customers frequently.

3. monitoring Jan 29, 2019, 07:32 PM UTC

   Let your users know once a fix is in place, and keep communication clear and precise.

4. resolved Jan 29, 2019, 07:32 PM UTC

   Empathize with those affected and let them know everything is operating as normal.