ManyChat incident

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

Minor Ongoing

ManyChat is currently experiencing a minor incident affecting Overall and 3rd party: Instagram API, which began 93d ago. The vendor's full update timeline is below.

Started
Mar 17, 2026, 03:00 AM UTC
Resolved
Ongoing
Duration
● 93d
Detected by Pingoru
Mar 17, 2026, 03:00 AM UTC

Affected components

Overall3rd party: Instagram API

Update timeline

  1. investigating Mar 17, 2026, 03:00 AM UTC

    We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.

  2. identified Mar 24, 2026, 03:19 PM UTC

    The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.