ManyChat incident
Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram
Affected components
Update timeline
- investigating Mar 17, 2026, 03:00 AM UTC
We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.
- identified Mar 24, 2026, 03:19 PM UTC
The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.
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