Resolved after 5 hours 16 minutes, affecting Platform and sFTP Service, on August 11, 2026.
All services have been monitored for the past several hours, resulting in no additional blips. We have confirmed the repair and this case is considered closed.
Affected components
Update timeline
- investigating Aug 11, 2026, 03:12 PM UTC
Certain clusters are experiencing intermittent issues with accessing the Manage1to1 system. We're investigating this now.
- identified Aug 11, 2026, 03:18 PM UTC
The root cause has been identified as a primary cluster drive failure and we're disabling and migrating districts off this node. sFTP is fully restored at this time.
- monitoring Aug 11, 2026, 03:28 PM UTC
All systems have migrated while the damaged nodes have been taken offline for repair. We'll continue to monitor and assess. We will bring additional nodes online once repairs are completed.
- resolved Aug 11, 2026, 08:28 PM UTC
All services have been monitored for the past several hours, resulting in no additional blips. We have confirmed the repair and this case is considered closed.
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