mailprotector incident

Access to CloudMail mailboxes interrupted

Major Resolved View vendor source →

mailprotector experienced a major incident on October 1, 2025 affecting CloudMail Hosted Email, lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 08:14 AM UTC
Resolved
Oct 03, 2025, 07:06 PM UTC
Duration
2d 10h
Detected by Pingoru
Oct 01, 2025, 08:14 AM UTC

Affected components

CloudMail Hosted Email

Update timeline

  1. investigating Oct 01, 2025, 08:14 AM UTC

    We are currently investigating the issue. Email is being accepted in mailboxes; however, access via webmail and IMAP is interrupted.

  2. monitoring Oct 01, 2025, 09:14 AM UTC

    A server service was unstable. The team has resolved the issue. Webmail and IMAP access is working as expected. We are continuing to monitor the service.

  3. resolved Oct 03, 2025, 07:06 PM UTC

    This incident has been resolved.