mailprotector experienced a notice incident on August 3, 2026 affecting Shield, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Shield
Update timeline
- monitoring Aug 03, 2026, 06:14 PM UTC
At approximately 1:00 PM ET, we were alerted to slow message processing in Shield. The symptoms were slow message updates and some delivery delays. The team has identified the bottleneck and resolved the issue. The queues are catching up, and performance appears to be normalizing. We will continue to monitor the queue for full resolution.
- resolved Aug 03, 2026, 06:31 PM UTC
The queues have caught up, and performance is operating at expected levels.