mailprotector experienced a minor incident on July 13, 2026 affecting CloudFilter and SafeSend Email Security, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
CloudFilter and SafeSend Email Security
Update timeline
- investigating Jul 13, 2026, 02:33 PM UTC
Email log data for CloudFilter is not visible in the Console. The issue appears to have started approximately 9:00 AM ET this morning. The team is investigating the issue, and we will provide more information as soon as we can.
- monitoring Jul 13, 2026, 03:12 PM UTC
Email log data stopped shipping to the storage layer. The team has resolved the log shipping, and the logs are recovering. Log backfill will continue well into the afternoon, and we will update this notice once the logs have caught up.
- resolved Jul 13, 2026, 07:44 PM UTC
Email logs for CloudFilter have caught up, and current logs are displaying as expected.