mailprotector incident
Quarantined emails queued due to AWS issue
mailprotector experienced a major incident on October 20, 2025 affecting CloudFilter and SafeSend Email Security, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:53 PM UTC
AWS is experiencing service issues that are impacting CloudFilter's quarantine. Emails destinated for the quarantine are queued. Emails passing filtering are being delivered to the destination recipients. Only quarantined emails are affected. You can follow the AWS updates at https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 06:18 PM UTC
AWS has reported progress but quarantine performance effects remain. We are continuing to monitor and work with AWS.
- identified Oct 20, 2025, 08:13 PM UTC
The Mailprotector Console is currently unavailable due to the AWS issues. Mail flow for good emails continues to operate as expected. To reiterate, good emails are being delivered to recipient servers. The Console and quarantine are currently affected.
- identified Oct 20, 2025, 08:26 PM UTC
The Mailprotector Console is back online. Quarantined emails continue to be queued and "good" emails are delivering to recipient servers.
- monitoring Oct 20, 2025, 09:19 PM UTC
Quarantine services are beginning to recover. We continue to monitor the progress reported by AWS and the recovery of queues and services affected by the outage.
- resolved Oct 20, 2025, 11:09 PM UTC
Quarantine queues are continuing recovery and services appear to be operating as expected. We will monitor the AWS status through the morning.