mailprotector incident

CloudMail client connections timing out

Major Resolved View vendor source →

mailprotector experienced a major incident on October 27, 2025 affecting CloudMail Hosted Email, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 02:08 PM UTC
Resolved
Oct 27, 2025, 06:01 PM UTC
Duration
3h 52m
Detected by Pingoru
Oct 27, 2025, 02:08 PM UTC

Affected components

CloudMail Hosted Email

Update timeline

  1. investigating Oct 27, 2025, 02:08 PM UTC

    We are investigating errors connecting to CloudMail via webmail and email clients.

  2. monitoring Oct 27, 2025, 02:47 PM UTC

    Connections to CloudMail are operating as expected. We will continue to monitor the status.

  3. resolved Oct 27, 2025, 06:01 PM UTC

    This incident has been resolved.