mailprotector incident

Mail log ingestion issue on CloudFilter

Minor Resolved View vendor source →

mailprotector experienced a minor incident on December 18, 2025 affecting CloudFilter and SafeSend Email Security and Management Console, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 10:06 PM UTC
Resolved
Dec 18, 2025, 11:08 PM UTC
Duration
1h 1m
Detected by Pingoru
Dec 18, 2025, 10:06 PM UTC

Affected components

CloudFilter and SafeSend Email SecurityManagement Console

Update timeline

  1. identified Dec 18, 2025, 10:06 PM UTC

    The team has identified an issue with email log ingestion and backend storage. A fix is being prepared. Logs will get backfilled once the issue is resolved. The log issue does not impact mail flow. Email delivery is performing as expected.

  2. resolved Dec 18, 2025, 11:08 PM UTC

    The log ingestion issue is resolved, and logs have been backfilled.