Resolved after 1 hour 25 minutes, affecting SMTP Service and SMTP Service, on July 28, 2023.
All the queued mail should be delivered now. If you are still seeing any issues, please contact [email protected]
Affected components
Update timeline
- identified Jul 28, 2023, 05:21 PM UTC
The issue has been identified and a fix is being implemented. The network of one of our upstream providers went down and as a result, mails were queued in our servers.
- identified Jul 28, 2023, 05:22 PM UTC
We are processing outbound filtering again , it will catch up shortly
- identified Jul 28, 2023, 05:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 28, 2023, 05:57 PM UTC
A fix has been implemented , we are delivering email of both inbound and outbound services from redundant infrastructure. We still have some mail queued in our servers that will be cleared out shortly.
- resolved Jul 28, 2023, 06:46 PM UTC
All the queued mail should be delivered now. If you are still seeing any issues, please contact [email protected]
Your product runs on more than MailChannels
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services