Resolved after 1 day 2 hours, affecting SMTP Service and SMTP Service, on January 9, 2024.
MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation. We are continuing to monitor this.
Affected components
Update timeline
- investigating Jan 09, 2024, 08:51 PM UTC
We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net
- monitoring Jan 09, 2024, 09:23 PM UTC
The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.
- monitoring Jan 09, 2024, 09:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 09, 2024, 10:02 PM UTC
MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation. We are continuing to monitor this.
- resolved Jan 10, 2024, 11:02 PM UTC
This incident has been resolved.
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