MailChannels incident

Delay in Outbound Email Delivery

Resolved after 1 hour 29 minutes, affecting SMTP Service, on October 9, 2024.

resolved Oct 09, 2024, 10:18 PM UTC

This incident has been resolved. The queue has been cleared. If you are facing any issues, please reach out to Support.

Started
Oct 09, 2024, 08:49 PM UTC
Resolved
Oct 09, 2024, 10:18 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 09, 2024, 08:49 PM UTC

Affected components

SMTP Service

Update timeline

  1. identified Oct 09, 2024, 08:49 PM UTC

    We have identified delay in outbound email delivery. We are working on fixing it.

  2. identified Oct 09, 2024, 09:20 PM UTC

    We are continuing to work on the issue. We are clearing out backed-up emails in our queues.

  3. monitoring Oct 09, 2024, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2024, 10:18 PM UTC

    This incident has been resolved. The queue has been cleared. If you are facing any issues, please reach out to Support.

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