mabl Outage History
mabl is up right nowPingoru has recorded 17 incidents for mabl: 12 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 2 | 7 of 720 (1%) |
| July 2026 | 2 | 32 of 744 (4%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 28 of 720 (4%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 36 (0%) |
Incidents, newest first
Major September 9, 2026 Steps dropped from browser tests saved between Sept 8 19:48 UTC and Sept 9 01:27 UTC 1d 3h user interface, test execution engine, test execution
Started Sep 09, 2026, 03:14 PM UTC· resolved Sep 10, 2026, 07:02 PM UTC
- investigating Sep 09, 2026, 03:14 PM UTC
Between Sept 8 19:48 UTC and Sept 9 01:27 UTC, a subset of browser tests saved in the mabl Trainer (web or desktop) silently dropped certain step types. Mabl engineering has identified the affected tests and flows, and is contacting the affected workspaces directly with test details. We will post an update when all notifications have been sent. For any questions, please contact mabl support via in-app chat or [email protected].
- investigating Sep 09, 2026, 10:08 PM UTC
Repairs complete for all affected tests except a handful under customer coordination.
- resolved Sep 10, 2026, 07:02 PM UTC
We've now resolved the incident. Thanks for your patience.
Major July 20, 2026 Error saving assertion steps in version 2.57.0 of the desktop app 5h 16m user interface
Started Jul 20, 2026, 07:31 PM UTC· resolved Jul 21, 2026, 12:48 AM UTC
- investigating Jul 20, 2026, 07:31 PM UTC
We have identified an issue with saving assertion steps in version 2.57.0 of the desktop app. Please refrain from updating to this version. Engineers are actively working on a solution.
- resolved Jul 21, 2026, 12:48 AM UTC
The core functionality is restored in Desktop App version 2.57.1. A display bug remains with the description of the selected element on the assertion form and will be resolved in the next release. This no longer impacts the ability to create, replay, and save custom find assertions in 2.57.1.
Major July 13, 2026 mabl Desktop App failing to launch on some macOS devices after app update 1d 2h
Started Jul 13, 2026, 03:21 PM UTC· resolved Jul 14, 2026, 06:14 PM UTC
- investigating Jul 13, 2026, 03:21 PM UTC
We are investigating reports of the mabl Desktop app failing to start for some users after updating to version 2.50.15 and above.
- investigating Jul 13, 2026, 04:13 PM UTC
We have identified the issue and it appears to only impact macOS machines running x64 architecture, macOS machines running on arm64 are not impacted. The team is working on a patch to the mabl Desktop app to resolve this issue for all affected users as soon as possible.
- resolved Jul 14, 2026, 06:14 PM UTC
A patch has been applied with desktop app version 2.56.0 which should resolve the reported installation problems macOS systems running on x64 architecture. If you are still experiencing issues after updating to the latest version of the mabl app, please reach out to support for further assistance.
Major June 24, 2026 Investigating - Test Scheduling and Execution Delays 2h 20m test execution engine, mabl link, test scheduling, test execution
Started Jun 24, 2026, 06:07 PM UTC· resolved Jun 24, 2026, 08:27 PM UTC
- investigating Jun 24, 2026, 06:07 PM UTC
We are currently investigating reports of delays affecting test scheduling and execution. Tests may take longer than expected to start or complete. Our team is actively investigating the root cause. We will provide updates as our investigation progresses.
- identified Jun 24, 2026, 07:01 PM UTC
We have identified the root cause of the delays affecting test scheduling and execution and are actively working on a fix. Tests may continue to take longer than expected to start or complete during this time.
- investigating Jun 24, 2026, 07:51 PM UTC
We have resolved the underlying issue and are monitoring as the system recovers.
- resolved Jun 24, 2026, 08:27 PM UTC
We will continue to monitor for any outliers.
Major June 24, 2026 Degraded mabl Link connectivity — agents may fail to connect 4h 45m test execution engine, mabl link, test execution
Started Jun 24, 2026, 05:03 AM UTC· resolved Jun 24, 2026, 09:48 AM UTC
- investigating Jun 24, 2026, 05:03 AM UTC
We've identified an issue affecting mabl Link. Link agents may be unable to establish a connection and can remain in an "Initializing tunnel" state. As a result, test runs that use Link to reach private, internal, or firewalled applications may fail. Tests that do not use Link are unaffected. We've identified the underlying cause and are actively working on remediation.
- investigating Jun 24, 2026, 05:33 AM UTC
We've applied a fix and Link agents are reconnecting. We're monitoring the recovery and confirming that Link-dependent test runs are succeeding again.
- resolved Jun 24, 2026, 09:48 AM UTC
New Link tunnels are being created successfully, and we are not seeing any further signs of connectivity problems at this time.
Major May 7, 2026 Login broken in desktop app version 2.50.0 5h 3m user interface
Started May 07, 2026, 01:00 PM UTC· resolved May 07, 2026, 06:03 PM UTC
- investigating May 07, 2026, 03:13 PM UTC
When clicking the login button in version 2.50.0 of the desktop app, it currently opens an incorrect URL to continue the login process in the browser. We have identified the cause of the issue, and a fix will be available shortly. In the meantime, please avoid updating the desktop app.
- resolved May 07, 2026, 06:03 PM UTC
Version 2.50.1 of the desktop app has been published which fixes the login problem. It is now safe to resume installing mabl app updates.
Major March 23, 2026 Mobile training sessions missing test creation agent 20h 26m
Started Mar 23, 2026, 05:28 AM UTC· resolved Mar 24, 2026, 01:54 AM UTC
- investigating Mar 23, 2026, 05:28 AM UTC
Test creation agent sessions inside of mobile training sessions may not be loading properly. We are actively investigating.
- identified Mar 23, 2026, 06:19 AM UTC
We've identified the root cause and are working on a resolution.
- monitoring Mar 23, 2026, 08:12 PM UTC
The fix for this issue is being rolled out and will be available with desktop app version 2.46.3.
- resolved Mar 24, 2026, 01:54 AM UTC
We've now resolved the incident. Thanks for your patience.
Major March 3, 2026 High Failure Rate on Features using Generative AI 48m user interface, test execution engine, test execution
Started Mar 03, 2026, 06:13 AM UTC· resolved Mar 03, 2026, 07:02 AM UTC
- investigating Mar 03, 2026, 06:13 AM UTC
We are experiencing elevated error rates across features that use generative AI, including test creation and visual assertions. We are actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
- monitoring Mar 03, 2026, 06:52 AM UTC
Error rates have returned to normal levels. We are continuing to monitor.
- resolved Mar 03, 2026, 07:02 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 27, 2026 Test execution failing due to connection timeouts 1h 4m test execution engine, mabl link, test scheduling, test execution
Started Feb 27, 2026, 05:44 PM UTC· resolved Feb 27, 2026, 06:48 PM UTC
- investigating Feb 27, 2026, 05:44 PM UTC
We are aware of an issue affecting test execution where tests are failing due to inability to resolve hostnames. Customers may see network timeout errors or "This site can't be reached" messages in their test runs. We are actively investigating the root cause and working to restore normal operation. We will provide updates as we learn more.
- monitoring Feb 27, 2026, 06:16 PM UTC
We've identified a recent execution engine deployment as the root cause of connection timeouts during test execution. The deployment has been rolled back and we are seeing recovery. We will update once full resolution is confirmed.
- resolved Feb 27, 2026, 06:48 PM UTC
The incident has been resolved and test execution has been fully restored. We apologize for the disruption.
Major January 20, 2026 High Failure Rate on Features using Generative AI 4h 4m user interface, test execution engine, test execution
Started Jan 20, 2026, 09:53 PM UTC· resolved Jan 21, 2026, 01:58 AM UTC
- investigating Jan 20, 2026, 09:53 PM UTC
We are seeing significantly elevated error rates on features that use generative AI, including test creation planning and genAI assertions. We are actively investigating.
- monitoring Jan 20, 2026, 10:58 PM UTC
Error rates are coming down, although they still remain slightly elevated. We are continuing to monitor and work with our model providers.
- identified Jan 21, 2026, 12:29 AM UTC
We are still seeing fluctuating error rates on impacted features. The issue has been confirmed with our cloud provider. We are continuing to investigate mitigation options and work with the provider to understand when service will be fully restored.
- monitoring Jan 21, 2026, 12:51 AM UTC
Error rates are significantly reduced. We are continuing to monitor.
- resolved Jan 21, 2026, 01:58 AM UTC
We've now resolved the incident. Thanks for your patience.
Major January 13, 2026 Local test runs failing in Desktop App v2.38.9 1h 55m
Started Jan 13, 2026, 07:59 AM UTC· resolved Jan 13, 2026, 09:54 AM UTC
- investigating Jan 13, 2026, 07:59 AM UTC
Local test runs initiated from the mabl Desktop App version 2.38.9 may fail with the error "Failed to get account from workspace id". Cloud runs and playback in the Trainer are not affected. We are actively investigating the cause.
- identified Jan 13, 2026, 08:40 AM UTC
We have identified the root cause and a fix is being deployed. An updated Desktop App version will be available shortly. Cloud runs and playback in the Trainer remain unaffected.
- resolved Jan 13, 2026, 09:54 AM UTC
A fix has been deployed in v2.38.10. Please update to this version of the desktop app to restore local test run functionality.
Major January 6, 2026 Test and Plan Details pages temporarily unavailable 1h 1m user interface
Started Jan 06, 2026, 10:46 PM UTC· resolved Jan 06, 2026, 11:47 PM UTC
- investigating Jan 06, 2026, 10:46 PM UTC
Test and Plan Details pages may not load for some users. We are actively investigating the cause.
- identified Jan 06, 2026, 11:11 PM UTC
We have identified the cause and are working to resolve it.
- resolved Jan 06, 2026, 11:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Major November 2, 2025 Temporary Trainer "start task" step saving issue 3h 14m user interface
Started Nov 02, 2025, 07:20 AM UTC· resolved Nov 02, 2025, 10:34 AM UTC
- resolved Nov 03, 2025, 03:39 AM UTC
We identified an issue where tests with "start task" steps were unable to be saved. Upgrade to version 2.36.10 to resolve the issue. Thank you for your patience.
Major October 20, 2025 Degradation of mabl mailbox 4h 38m
Started Oct 20, 2025, 04:33 PM UTC· resolved Oct 20, 2025, 09:11 PM UTC
- resolved Oct 20, 2025, 09:11 PM UTC
The incident has been resolved and mabl Mailbox service has been restored. We apologize for the disruption.
Major October 20, 2025 Degradation of mabl mailbox 2h 5m
Started Oct 20, 2025, 07:26 AM UTC· resolved Oct 20, 2025, 09:31 AM UTC
- resolved Oct 20, 2025, 09:31 AM UTC
The mabl mailbox service is now fully functional. We apologize for any impact this event may have caused to your test plans and thank you for your patience.
Major October 6, 2025 Login issues 13d 13h
Started Oct 06, 2025, 08:24 PM UTC· resolved Oct 20, 2025, 09:36 AM UTC
- resolved Oct 20, 2025, 09:36 AM UTC
This incident has was resolved 20:40 UTC - 6 October 2025
Major September 23, 2025 Mobile Android cloud test executions stuck in starting state 1h 3m
Started Sep 23, 2025, 10:37 PM UTC· resolved Sep 23, 2025, 11:41 PM UTC
- resolved Sep 23, 2025, 11:41 PM UTC
Mobile Android cloud executions are functioning normally