mabl incident

mabl Desktop App failing to launch on some macOS devices after app update

Major Resolved View vendor source →

mabl experienced a major incident on July 13, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:21 PM UTC
Resolved
Jul 14, 2026, 06:14 PM UTC
Duration
1d 2h
Detected by Pingoru
Jul 13, 2026, 03:21 PM UTC

Update timeline

  1. investigating Jul 13, 2026, 04:13 PM UTC

    We have identified the issue and it appears to only impact macOS machines running x64 architecture, macOS machines running on arm64 are not impacted. The team is working on a patch to the mabl Desktop app to resolve this issue for all affected users as soon as possible.

  2. resolved Jul 14, 2026, 06:14 PM UTC

    A patch has been applied with desktop app version 2.56.0 which should resolve the reported installation problems macOS systems running on x64 architecture. If you are still experiencing issues after updating to the latest version of the mabl app, please reach out to support for further assistance.