Lyons Communications Outage History

Dear Valued Customer, We want to make you aware of a current service outage affecting Cable Broadband customers in the Stone Canyon area. Cause: High winds from an ongoing wind storm have disrupted service in your area. Services Affected: Cable Broadband Location: Stone Canyon Please note that the high winds may cause additional power outages and will continue monitoring throughout the day. We will provide updates as they become available. We apologize for the inconvenience this has caused and appreciate your patience. We will send a follow-up notification once service has been restored. If you have any questions, please don't hesitate to contact our office at 303-823-2313. Thank you, Lyons Communications

Dear Lyons Communications Customers, We are still seeing intermittent power outages that are impacting a small number of our cable broadband customers. We are monitoring the situation and will provide updates as they become available. Thank you for your patience. Thank you, Lyons Communications

There is a reported outage with the Cloudflare DNS services. More information can be found here: https://www.cloudflarestatus.com/ While your service remains operational, you may experience interruptions in your ability to access certain websites. We are monitoring the issue closely and will provide updates as we learn more.

CloudFlare has implemented a fix and is continuing to work on resolving any remaining issues. We are seeing DNS services stabilize. We will continue to monitor and provide updates as more information becomes available.

We have been working on the cable outage and happy to say it is up and running again. We are aware of a small issue with a few channels being pixelated due to the high winds and working on those. Thank you for your patience on this issue.

We have been able to temporarily repair the chewed fiber and service has been fully restored. We will be replacing the damaged cable tomorrow morning during our maintenance window between 8 AM and 12 PM.

We've been able to isolate the remaining issue and all services are now restored. If you are still experiencing any issues, please give us a call or email [email protected]. We are short staffed this week, so we appriciate you patence as we work to follow up on any remaining issues.

We have isolated the issue and have implemented a corrective fix. We are still investigating the root cause.

As you all know, a wildland fire broke out today on Eagle Ridge Rd. Luckily, services have remained operational throughout the incident. It's hard to predict what tomorrow will bring. We will be suspending the majority of our operations. Our ability to respond to emails and phone calls will also be limited. Power has been turned off in the fire areas which may affect some of our fixed wireless customers. Our hearts go out to anyone affected by the fire. We pray for calm weather tomorrow and for the safety of our dedicated first responders.