Lyons Communications incident

Cable Internet North service interruption

Major Resolved View vendor source →

Lyons Communications experienced a major incident on October 11, 2025 affecting Cable Broadband Internet, lasting 9d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2025, 12:31 AM UTC
Resolved
Oct 20, 2025, 11:05 PM UTC
Duration
9d 22h
Detected by Pingoru
Oct 11, 2025, 12:31 AM UTC

Affected components

Cable Broadband Internet

Update timeline

  1. investigating Oct 11, 2025, 12:31 AM UTC

    We are currently investigating an issue that is affecting our Cable Internet service in the North end of town.

  2. investigating Oct 11, 2025, 12:31 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 11, 2025, 01:18 AM UTC

    We have found the issue to be a fiber cable damaged by a rodent. We are working on repairing the damaged fiber cable and hope to have service restored within the next hour or two.

  4. monitoring Oct 11, 2025, 02:44 AM UTC

    We have been able to temporarily repair the chewed fiber and service has been fully restored. We will be replacing the damaged cable tomorrow morning during our maintenance window between 8 AM and 12 PM.

  5. resolved Oct 20, 2025, 11:05 PM UTC

    Repairs have been completed and service has remained stable.