LuxSci Outage History
LuxSci is up right nowPingoru has recorded 48 incidents for LuxSci: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 4 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 534 (0%) |
Incidents, newest first
Minor July 15, 2026 Degraded services due to server issues at our Phoenix data center 4h 10m LuxSci Network Infrastructure, Shared WebMail, SecureForm, LuxSci Secure Marketing v3 and 2 more
Started Jul 15, 2026, 07:43 PM UTC· resolved Jul 15, 2026, 11:53 PM UTC
- investigating Jul 15, 2026, 07:43 PM UTC
An issue is affecting some servers at our Phoenix datacenter. Our data center provider Oracle is investigating the issue. Users may experience degraded services during this time.
- investigating Jul 15, 2026, 09:27 PM UTC
Oracle has updated us stating that their engineers are actively working to identify the root cause and restore normal service.. We do not yet have an ETA for when service will be fully restored.
- resolved Jul 15, 2026, 11:53 PM UTC
Message: Oracle has confirmed the issue affecting our Phoenix data center has been resolved. All services have returned to normal operation. We are sorry for any inconvenience this issue may have caused.
Major January 22, 2026 Proofpoint Outage Affecting Some users With Premium Email Filtering 4h 46m Premium Email Filtering
Started Jan 22, 2026, 09:46 PM UTC· resolved Jan 23, 2026, 02:33 AM UTC
- investigating Jan 22, 2026, 09:46 PM UTC
Proofpoint, our Premium Email Filtering provider, is experiencing issues that are affecting mail delivery. We have contacted Proofpoint regarding the issue. They are aware of the issue and are currently investigating it. We will update this post once we have additional information.
- resolved Jan 23, 2026, 02:33 AM UTC
This incident has been resolved.
Notice October 21, 2025 Archival may have been temporarily disabled for some domains last night – Email Archival
Started Oct 21, 2025, 01:57 PM UTC· resolved Oct 21, 2025, 01:57 PM UTC
- resolved Oct 21, 2025, 01:57 PM UTC
Due to a side effect of the Amazon Web Servers (AWS) outage from yesterday, some of LuxSci's customer domains may have had archival disabled for a short time frame. This occurred between 9:19pm ET and 2am ET.During this time email may not have been archived. The problem has been resolved and archival has been re-enabled on all domains that had it previous to this issue.
Notice October 20, 2025 Bounces caused by Archival Service which uses Amazon Web Services 3h 19m Email Archival
Started Oct 20, 2025, 07:36 PM UTC· resolved Oct 20, 2025, 10:56 PM UTC
- investigating Oct 20, 2025, 07:36 PM UTC
Please be aware you may see bounces on your LuxSci account that are with respect to emails going to @us1.journaladdress.com. These bounces are emails being sent to the Premium Archival Service. This service uses Amazon Web Service for some of it’s operations. Currently, Amazon is experiencing a world wide outage which is in turn causing these bounces. Once Amazon comes back online, the bounces should stop coming in.
- monitoring Oct 20, 2025, 07:40 PM UTC
We are aware of the cause of the issue and are monitoring AWS.
- resolved Oct 20, 2025, 10:56 PM UTC
Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.
Minor July 8, 2025 Some user are experiencing delays with email delivery 1d 21h Hosted Email
Started Jul 08, 2025, 08:18 PM UTC· resolved Jul 10, 2025, 05:24 PM UTC
- investigating Jul 08, 2025, 08:18 PM UTC
A subsection of users may be experiencing intermittent delays receiving inbound email messages. The delay is currently under investigation.
- monitoring Jul 10, 2025, 01:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 05:24 PM UTC
This incident has been resolved.
Notice June 11, 2025 Email Delay Affecting Proofpoint Customers 3h 17m Premium Email Filtering
Started Jun 11, 2025, 05:47 PM UTC· resolved Jun 11, 2025, 09:04 PM UTC
- investigating Jun 11, 2025, 05:47 PM UTC
You may be experiencing intermittent delays in receiving email being filtered by Proofpoint. We are aware of the delays and have a priority, escalated support ticket open with Proofpoint on this issue. We will update this notice as more information becomes available from Proofpoint.
- resolved Jun 11, 2025, 09:04 PM UTC
The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.
Notice May 30, 2025 MobileSync Intermittent Sync Delays 4h 26m Hosted Email
Started May 30, 2025, 02:18 PM UTC· resolved May 30, 2025, 06:45 PM UTC
- investigating May 30, 2025, 02:18 PM UTC
MobileSync users may experience intermittent sync delays with email or calendars. These delays are only impacting MobileSync and do not impact other integration options.
- resolved May 31, 2025, 07:49 PM UTC
The MobileSync issue has been resolved.
Notice January 18, 2025 ProofPoint issue 21h 37m Premium Email Filtering
Started Jan 18, 2025, 05:01 PM UTC· resolved Jan 19, 2025, 02:39 PM UTC
- investigating Jan 18, 2025, 05:01 PM UTC
We are currently investigating an issue with ProofPoint where they are doing scheduled maintenance, which should not be impacting mail flow, however, message delivery is being delayed.
- investigating Jan 18, 2025, 10:25 PM UTC
Mail flow through ProofPoint resumed around 12:40 PM EST, however, the ProofPoint console won't be available until ~12:00 AM UTC.
- resolved Jan 19, 2025, 02:39 PM UTC
ProofPoint Maintenace is now complete. Mail flow did resume yesterday around 12:40 PM EST