LuxSci incident

Degraded services due to server issues at our Phoenix data center

Minor Resolved View vendor source →

LuxSci experienced a minor incident on July 15, 2026 affecting LuxSci Network Infrastructure and Shared WebMail and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:43 PM UTC
Resolved
Jul 15, 2026, 11:53 PM UTC
Duration
4h 10m
Detected by Pingoru
Jul 15, 2026, 07:43 PM UTC

Affected components

LuxSci Network InfrastructureShared WebMailSecureFormLuxSci Secure Marketing v3Hosted EmailHosted Web Services

Update timeline

  1. investigating Jul 15, 2026, 07:43 PM UTC

    An issue is affecting some servers at our Phoenix datacenter. Our data center provider Oracle is investigating the issue. Users may experience degraded services during this time.

  2. investigating Jul 15, 2026, 09:27 PM UTC

    Oracle has updated us stating that their engineers are actively working to identify the root cause and restore normal service.. We do not yet have an ETA for when service will be fully restored.

  3. resolved Jul 15, 2026, 11:53 PM UTC

    Status: Resolved Message: Oracle has confirmed the issue affecting our Phoenix data center has been resolved. All services have returned to normal operation. We are sorry for any inconvenience this issue may have caused.