LuxSci Outage History

LuxSci had 8 outages in the last 2 years totaling 86h 44m of downtime — averaging 0.3 incidents per month.

There were 8 LuxSci outages since January 18, 2025 totaling 86h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.luxsci.com

Minor July 15, 2026

Degraded services due to server issues at our Phoenix data center

Detected by Pingoru: Jul 15, 2026, 07:43 PM UTC
Resolved: Jul 15, 2026, 11:53 PM UTC
Duration: 4h 10m

Affected: LuxSci Network InfrastructureShared WebMailSecureFormLuxSci Secure Marketing v3Hosted EmailHosted Web Services

Timeline · 3 updates

investigating Jul 15, 2026, 07:43 PM UTC

An issue is affecting some servers at our Phoenix datacenter. Our data center provider Oracle is investigating the issue. Users may experience degraded services during this time.
investigating Jul 15, 2026, 09:27 PM UTC

Oracle has updated us stating that their engineers are actively working to identify the root cause and restore normal service.. We do not yet have an ETA for when service will be fully restored.
resolved Jul 15, 2026, 11:53 PM UTC

Status: Resolved Message: Oracle has confirmed the issue affecting our Phoenix data center has been resolved. All services have returned to normal operation. We are sorry for any inconvenience this issue may have caused.

Read the full incident report →

Major January 22, 2026

Proofpoint Outage Affecting Some users With Premium Email Filtering

Detected by Pingoru: Jan 22, 2026, 09:46 PM UTC
Resolved: Jan 23, 2026, 02:33 AM UTC
Duration: 4h 46m

Affected: Premium Email Filtering

Timeline · 2 updates

investigating Jan 22, 2026, 09:46 PM UTC

Proofpoint, our Premium Email Filtering provider, is experiencing issues that are affecting mail delivery. We have contacted Proofpoint regarding the issue. They are aware of the issue and are currently investigating it. We will update this post once we have additional information.
resolved Jan 23, 2026, 02:33 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Archival may have been temporarily disabled for some domains last night

Detected by Pingoru: Oct 21, 2025, 01:57 PM UTC
Resolved: Oct 21, 2025, 01:57 PM UTC
Duration: —

Affected: Email Archival

Timeline · 1 update

resolved Oct 21, 2025, 01:57 PM UTC

Due to a side effect of the Amazon Web Servers (AWS) outage from yesterday, some of LuxSci's customer domains may have had archival disabled for a short time frame. This occurred between 9:19pm ET and 2am ET.During this time email may not have been archived. The problem has been resolved and archival has been re-enabled on all domains that had it previous to this issue.

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Notice October 20, 2025

Bounces caused by Archival Service which uses Amazon Web Services

Detected by Pingoru: Oct 20, 2025, 07:36 PM UTC
Resolved: Oct 20, 2025, 10:56 PM UTC
Duration: 3h 19m

Affected: Email Archival

Timeline · 3 updates

investigating Oct 20, 2025, 07:36 PM UTC

Please be aware you may see bounces on your LuxSci account that are with respect to emails going to @us1.journaladdress.com. These bounces are emails being sent to the Premium Archival Service. This service uses Amazon Web Service for some of it’s operations. Currently, Amazon is experiencing a world wide outage which is in turn causing these bounces. Once Amazon comes back online, the bounces should stop coming in.
monitoring Oct 20, 2025, 07:40 PM UTC

We are aware of the cause of the issue and are monitoring AWS.
resolved Oct 20, 2025, 10:56 PM UTC

Emails to @us1.journaladdress.com are now being delivered as normal. Old emails that are queued will start to be delivered to our customer's archives as our system works through the queued emails.

Read the full incident report →

Minor July 8, 2025

Some user are experiencing delays with email delivery

Detected by Pingoru: Jul 08, 2025, 08:18 PM UTC
Resolved: Jul 10, 2025, 05:24 PM UTC
Duration: 1d 21h

Affected: Hosted Email

Timeline · 3 updates

investigating Jul 08, 2025, 08:18 PM UTC

A subsection of users may be experiencing intermittent delays receiving inbound email messages. The delay is currently under investigation.
monitoring Jul 10, 2025, 01:39 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 10, 2025, 05:24 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 11, 2025

Email Delay Affecting Proofpoint Customers

Detected by Pingoru: Jun 11, 2025, 05:47 PM UTC
Resolved: Jun 11, 2025, 09:04 PM UTC
Duration: 3h 17m

Affected: Premium Email Filtering

Timeline · 2 updates

investigating Jun 11, 2025, 05:47 PM UTC

You may be experiencing intermittent delays in receiving email being filtered by Proofpoint. We are aware of the delays and have a priority, escalated support ticket open with Proofpoint on this issue. We will update this notice as more information becomes available from Proofpoint.
resolved Jun 11, 2025, 09:04 PM UTC

The delay in delivery emails flowing through Proofpoint has been resolved. It may take a little while for Proofpoint to deliver all the email that was queued during this issue. No emails were lost during this issue.

Read the full incident report →

Notice May 30, 2025

MobileSync Intermittent Sync Delays

Detected by Pingoru: May 30, 2025, 02:18 PM UTC
Resolved: May 30, 2025, 06:45 PM UTC
Duration: 4h 26m

Affected: Hosted Email

Timeline · 2 updates

investigating May 30, 2025, 02:18 PM UTC

MobileSync users may experience intermittent sync delays with email or calendars. These delays are only impacting MobileSync and do not impact other integration options.
resolved May 31, 2025, 07:49 PM UTC

The MobileSync issue has been resolved.

Read the full incident report →

Notice January 18, 2025

ProofPoint issue

Detected by Pingoru: Jan 18, 2025, 05:01 PM UTC
Resolved: Jan 19, 2025, 02:39 PM UTC
Duration: 21h 37m

Affected: Premium Email Filtering

Timeline · 3 updates

investigating Jan 18, 2025, 05:01 PM UTC

We are currently investigating an issue with ProofPoint where they are doing scheduled maintenance, which should not be impacting mail flow, however, message delivery is being delayed.
investigating Jan 18, 2025, 10:25 PM UTC

Mail flow through ProofPoint resumed around 12:40 PM EST, however, the ProofPoint console won't be available until ~12:00 AM UTC.
resolved Jan 19, 2025, 02:39 PM UTC

ProofPoint Maintenace is now complete. Mail flow did resume yesterday around 12:40 PM EST

Read the full incident report →