LuxProvide experienced a minor incident on September 7, 2026 affecting CPU Compute Partition Service, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 10:44 AM UTC
Status: Investigating Dear MeluXina users, During some maintenance work in the datacenter, Rack01 (CPU nodes) lost power. This power loss induced reboot of 96 CPU compute nodes. The issue is currently being investigated. For any questions, please contact our Service Desk. Thank you for your understanding The LuxProvide team Affected components CPU Compute Partition Service (Partial outage)
- investigating Sep 07, 2026, 04:38 PM UTC
Status: Investigating CPU rack01 is partially operational. 24 CPU nodes remains unavailable, management hardware will be replaced in the coming days. Affected components CPU Compute Partition Service (Partial outage)
- investigating Sep 10, 2026, 07:16 AM UTC
Status: Investigating Management switch failing will be replaced today (Thursday, September 10 2026). Rack01 was reserved for the duration of the maintenance to avoid impacts on user jobs. Affected components CPU Compute Partition Service (Partial outage)
- resolved Sep 10, 2026, 04:33 PM UTC
Status: Resolved Management switch has been replaced. CPU Rack01 fully is now operational again. Affected components CPU Compute Partition Service (Operational)