Luno incident

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Notice Resolved View vendor source →

Luno experienced a notice incident on December 24, 2025 affecting Luno, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2025, 10:44 AM UTC
Resolved
Dec 29, 2025, 06:29 AM UTC
Duration
4d 19h
Detected by Pingoru
Dec 24, 2025, 10:44 AM UTC

Affected components

Luno

Update timeline

  1. identified Dec 24, 2025, 10:44 AM UTC

    The 25th and 26th of December 2025 are public holidays in South Africa, during which banks do not process payments. This means that any withdrawals from Luno that we send to the banks won’t be processed until the 27th of December. Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual, in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

  2. resolved Dec 29, 2025, 06:29 AM UTC

    This incident has been resolved.